The Technical Support Policy aims to clarify the procedures and information related to providing technical support services to beneficiaries, assisting them in resolving technical issues that may hinder the continuity of the training process.
We are committed to providing continuous technical, technological, and educational support to all beneficiaries of the Learning Management System (LMS) / training platform across all programs. Support is available through the official channels published on the website/training platform, which are:
Technical Support Channels:
By phone: 0133332877
Services Covered by Technical Support:
Access issues or technical malfunctions
Expected Response Time to Support Requests:
Within 48 hours (during working hours)
Technical Support Team Working Hours:
Sunday to Thursday
From 08:00 a.m. to 02:00 p.m.
This policy applies to all beneficiaries. The institution is committed to ensuring its implementation, and all staff members are also required to comply with it. Any violation of this policy will subject the offender to disciplinary action in accordance with the procedures followed at the university.
